Last Updated: January 30, 2026
Welcome to AfecomPlus ("we," "us," "our"). These Terms and Conditions govern your use of our website (afecomplus.com), mobile applications, and services. By accessing or using our platform, you agree to be bound by these terms.
IMPORTANT: Please read these terms carefully before using our services. If you do not agree with any part of these terms, you may not use our platform.
1. definitions
1.1 "Platform" refers to the AfecomPlus website, mobile applications, and all related services.
1.2 "User" refers to any person who accesses or uses our platform, including Customers, Sellers, and Delivery Partners.
1.3 "Customer" refers to any person who places orders through our platform.
1.4 "Seller" or "Store" refers to any business or individual registered to sell products or services through our platform.
1.5 "Delivery Partner" refers to any individual registered to provide delivery services through our platform.
1.6 "Order" refers to any purchase request made by a Customer through the platform.
1.7 "Services" includes food delivery, grocery delivery, eCommerce, parcel delivery, pharmacy delivery, and vehicle rental services.
2. eligibility and account registration
2.1 Age Requirement
You must be at least 18 years old to create an account and use our services. By using our platform, you confirm that you meet this age requirement.
2.2 Account Creation
- You must provide accurate, complete, and current information during registration.
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activities that occur under your account.
- One account per person is permitted unless authorized otherwise.
2.3 Account Security
- You must immediately notify us of any unauthorized use of your account.
- We reserve the right to suspend or terminate accounts that violate these terms.
- We are not liable for losses resulting from unauthorized access to your account.
2.4 Account Verification
We may require identity verification for certain services, including but not limited to:
- Phone number verification via SMS or call
- Email verification
- Government-issued ID verification for Sellers and Delivery Partners
3. services offered
3.1 Marketplace Services
AfecomPlus operates as a multi-vendor marketplace connecting:
- Customers with local and international stores
- Restaurants with food delivery customers
- Grocery stores with shoppers
- Pharmacies with customers (prescription and non-prescription items)
- Sellers with buyers for eCommerce products
- Senders with receivers for parcel delivery
- Vehicle rental providers with customers
3.2 Platform Role
- AfecomPlus acts as an intermediary connecting Users.
- We do not manufacture, store, or directly sell products.
- We are not responsible for the quality, safety, or legality of items sold by third-party Sellers.
- We facilitate transactions but are not a party to the contract between Customers and Sellers.
3.3 Service Availability
- Services are available in designated zones within the Democratic Republic of Congo.
- Service availability may vary by location and time.
- We reserve the right to modify, suspend, or discontinue services at any time.
4. orders and transactions
4.1 Placing Orders
- All orders are subject to availability and confirmation.
- Prices displayed include applicable taxes unless otherwise stated.
- We reserve the right to refuse or cancel orders at our discretion.
- Order confirmation does not guarantee delivery until the Seller accepts the order.
4.2 Pricing
- Prices are set by individual Sellers and may vary.
- Prices are displayed in Congolese Francs (CDF) or US Dollars (USD) as applicable.
- Promotional prices are valid only during the specified promotion period.
- We are not responsible for pricing errors by Sellers.
4.3 Payment Methods
We accept the following payment methods:
- Cash on Delivery (COD)
- Mobile Money (M-Pesa, Orange Money, Airtel Money)
- Digital payments through approved payment gateways
- Wallet balance
- Other methods as displayed on the platform
4.4 Order Confirmation
- You will receive confirmation via the app, SMS, or email.
- Orders are binding once confirmed by the Seller.
- Estimated delivery times are approximations and not guarantees.
5. delivery
5.1 Delivery Terms
- Delivery is available within our designated service zones.
- Delivery fees are calculated based on distance, order value, and other factors.
- Delivery times are estimates and may vary due to traffic, weather, or other conditions.
- Someone must be available at the delivery address to receive the order.
5.2 Customer Responsibilities
- Provide accurate and complete delivery addresses.
- Ensure accessibility to the delivery location.
- Be available to receive the order at the scheduled time.
- Inspect items upon delivery and report issues immediately.
5.3 Failed Deliveries
If delivery fails due to customer unavailability or incorrect address:
- Re-delivery fees may apply.
- Orders may be cancelled after multiple failed attempts.
- Refunds for failed deliveries are at our discretion.
5.4 Contactless Delivery
- Contactless delivery options are available upon request.
- Special delivery instructions can be provided during checkout.
6. cancellations and refunds
6.1 Order Cancellation by Customer
- Orders can be cancelled before the Seller confirms the order.
- Once the Seller starts preparing the order, cancellation may not be possible.
- Cancellation fees may apply depending on the order status.
6.2 Order Cancellation by Seller or AfecomPlus
We or the Seller may cancel orders due to:
- Item unavailability
- Pricing errors
- Suspected fraudulent activity
- Force majeure events
- Inability to deliver to the specified location
6.3 Refund Policy
- Refunds are processed within 5-10 business days.
- Refund method depends on the original payment method.
- Partial refunds may apply for partially fulfilled orders.
- Delivery fees may or may not be refunded depending on circumstances.
6.4 Refund Eligibility
Refunds may be granted for:
- Undelivered orders
- Wrong items delivered
- Damaged or defective items
- Quality issues reported within 24 hours
- Cancelled orders before preparation
6.5 Non-Refundable Items
Certain items are non-refundable:
- Perishable goods after delivery
- Prescription medications (unless wrong item)
- Customized or personalized items
- Items damaged due to customer misuse
7. user conduct
7.1 Prohibited Activities
Users agree NOT to:
- Use the platform for illegal purposes
- Provide false or misleading information
- Harass, abuse, or threaten other Users, Sellers, or Delivery Partners
- Attempt to manipulate prices, reviews, or ratings
- Use automated systems to access the platform without permission
- Interfere with the platform's security or functionality
- Create multiple accounts to abuse promotions
- Resell items purchased through the platform without authorization
- Use the platform to launder money or finance illegal activities
7.2 Consequences of Violations
Violations may result in:
- Warning notifications
- Temporary account suspension
- Permanent account termination
- Legal action where applicable
- Forfeiture of wallet balance or loyalty points
8. seller terms
8.1 Seller Registration
Sellers must:
- Provide accurate business information
- Submit required licenses and permits
- Maintain valid business registration in the DRC
- Comply with all applicable laws and regulations
8.2 Seller Responsibilities
Sellers are responsible for:
- Accuracy of product descriptions and images
- Product quality and safety
- Proper packaging of items
- Timely order preparation
- Maintaining accurate inventory
- Compliance with health and safety regulations
8.3 Commission and Fees
- AfecomPlus charges commission on each transaction.
- Commission rates are specified in the Seller agreement.
- Payment terms are outlined in the Seller dashboard.
8.4 Seller Conduct
Sellers must not:
- List prohibited or illegal items
- Engage in price manipulation
- Provide false product information
- Discriminate against customers
9. delivery partner terms
9.1 Registration Requirements
Delivery Partners must:
- Be at least 18 years old
- Possess a valid driver's license (for motorized vehicles)
- Provide a government-issued ID
- Pass background verification
- Maintain a suitable delivery vehicle
9.2 Delivery Partner Responsibilities
Delivery Partners must:
- Deliver orders promptly and safely
- Handle items with care
- Maintain professional conduct
- Follow traffic laws and regulations
- Keep accurate delivery records
9.3 Earnings and Payments
- Earnings are based on completed deliveries.
- Payment schedules are outlined in the Delivery Partner agreement.
- Tips from customers are additional earnings.
9.4 Independent Contractor Status
Delivery Partners are independent contractors, not employees of AfecomPlus. They are responsible for their own taxes, insurance, and vehicle maintenance.
10. intellectual property
10.1 Ownership
All content on the AfecomPlus platform, including but not limited to:
- Logos, trademarks, and brand elements
- Website and app design
- Text, graphics, and images
- Software and source code
...is the property of AfecomPlus or its licensors and is protected by intellectual property laws.
10.2 Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes.
10.3 Restrictions
You may not:
- Copy, modify, or distribute our content
- Use our trademarks without permission
- Reverse engineer our software
- Create derivative works based on our platform
11. privacy and data protection
11.1 Data Collection
We collect and process personal data as described in our Privacy Policy, including:
- Account information (name, email, phone)
- Location data for delivery services
- Transaction history
- Device and usage information
11.2 Data Use
Your data is used to:
- Provide and improve our services
- Process transactions
- Communicate with you
- Ensure platform security
- Comply with legal obligations
11.3 Data Protection
We implement appropriate security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
11.4 Your Rights
Subject to applicable law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to certain processing activities
12. limitation of liability
12.1 Service Limitations
AfecomPlus is NOT liable for:
- Quality, safety, or legality of third-party products
- Actions or omissions of Sellers or Delivery Partners
- Delivery delays due to circumstances beyond our control
- Technical issues, including system failures or internet disruptions
- Losses from unauthorized account access
- Indirect, incidental, or consequential damages
12.2 Maximum Liability
Our total liability for any claim shall not exceed the amount paid by you for the specific order giving rise to the claim.
12.3 Force Majeure
We are not liable for failures or delays caused by events beyond our reasonable control, including natural disasters, war, strikes, government actions, or pandemics.
13. dispute resolution
13.1 Customer Support
For disputes, please first contact our customer support at:
- Email: support@afecomplus.com
- Phone: [Your support number]
- In-app chat support
13.2 Resolution Process
We aim to resolve disputes within:
- 24-48 hours for order-related issues
- 5-10 business days for refund requests
- 30 days for complex disputes
13.3 Governing Law
These terms are governed by the laws of the Democratic Republic of Congo.
13.4 Jurisdiction
Any legal disputes shall be resolved in the competent courts of Kinshasa, DRC.
14. modifications to terms
14.1 Updates
We may update these terms at any time. Changes will be effective upon posting on our platform.
14.2 Notification
We will notify users of significant changes via:
- In-app notifications
- Email notifications
- Website announcements
14.3 Continued Use
Continued use of the platform after changes constitutes acceptance of the updated terms.
15. general provisions
15.1 Entire Agreement
These terms constitute the entire agreement between you and AfecomPlus regarding use of the platform.
15.2 Severability
If any provision is found invalid, the remaining provisions remain in effect.
15.3 Waiver
Failure to enforce any right does not constitute a waiver of that right.
15.4 Assignment
We may assign our rights under these terms. You may not assign your rights without our consent.
15.5 Language
These terms are provided in English, French, Swahili, and Lingala. In case of discrepancy, the French version shall prevail as it is the official language of the DRC.
16. contact information
For questions about these Terms and Conditions:
AfecomPlus
Email: support@afecomplus.com
Website: https://afecomplus.com
By using AfecomPlus, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
© 2026 AfecomPlus. All rights reserved.
