Privacy policy

Last Updated: January 30, 2026

AfecomPlus ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (afecomplus.com), mobile applications, and services.

By using our platform, you consent to the data practices described in this policy.

1. information we collect

1.1 Information You Provide Directly
When you register, place orders, or interact with our platform, we collect:

Personal Identification:
- Full name
- Email address
- Phone number
- Profile photo (optional)
- Date of birth (optional)

Account Credentials:
- Password (encrypted)
- Security questions and answers

Delivery Information:
- Street address
- City, zone, and landmarks
- Delivery instructions
- Contact person details

Payment Information:
- Mobile money account numbers (M-Pesa, Orange Money, Airtel Money)
- Transaction history
- Wallet balance
- Bank account details (for Sellers and Delivery Partners)

For Sellers:
- Business name and registration documents
- Tax identification number
- Business licenses and permits
- Bank account for settlements
- Store location and operating hours

For Delivery Partners:
- Government-issued ID (national ID, passport)
- Driver's license
- Vehicle registration documents
- Vehicle photos
- Background verification information

1.2 Information Collected Automatically
When you use our platform, we automatically collect:

Device Information:
- Device type and model
- Operating system and version
- Unique device identifiers
- Mobile network information
- IP address

Location Data:
- Real-time GPS location (for delivery tracking)
- Delivery addresses history
- Frequently visited locations
- Zone and coverage area

Usage Information:
- Pages and features accessed
- Time spent on the platform
- Search queries
- Order history and preferences
- Click patterns and navigation
- App crashes and error logs

1.3 Information from Third Parties
We may receive information from:
- Payment providers (transaction confirmations)
- Social media platforms (if you link accounts)
- Marketing partners
- Background verification services

2. how we use your information

2.1 To Provide Our Services
- Processing and fulfilling orders
- Facilitating delivery and tracking
- Managing your account
- Processing payments and refunds
- Connecting Customers with Sellers and Delivery Partners
- Customer support and dispute resolution

2.2 To Improve Our Platform
- Analyzing usage patterns
- Developing new features
- Optimizing user experience
- Testing and troubleshooting
- Conducting research and surveys

2.3 For Communication
- Order confirmations and updates
- Delivery notifications
- Account alerts and security notices
- Promotional messages (with your consent)
- Customer service responses
- Important policy updates

2.4 For Safety and Security
- Fraud detection and prevention
- Identity verification
- Monitoring for suspicious activities
- Enforcing our Terms and Conditions
- Protecting users, Sellers, and Delivery Partners

2.5 For Legal Compliance
- Complying with applicable laws in DRC
- Responding to legal requests
- Protecting our legal rights
- Tax and regulatory reporting

3. information sharing and disclosure

3.1 With Sellers
When you place an order, Sellers receive:
- Your name
- Delivery address
- Phone number
- Order details
- Special instructions

3.2 With Delivery Partners
To complete deliveries, Delivery Partners receive:
- Your name
- Delivery address
- Phone number
- Order pickup location
- Delivery instructions

3.3 With Payment Providers
We share transaction details with:
- M-Pesa
- Orange Money
- Airtel Money
- Other approved payment gateways

3.4 With Service Providers
We may share data with trusted partners who help us:
- Host and maintain our platform
- Send communications (SMS, email, push notifications)
- Analyze data and usage
- Provide customer support
- Process payments

3.5 For Legal Reasons
We may disclose information:
- To comply with legal obligations
- To respond to lawful government requests
- To protect our rights and safety
- To prevent fraud or illegal activities
- In connection with legal proceedings

3.6 Business Transfers
In case of merger, acquisition, or sale, your information may be transferred to the new entity.

3.7 With Your Consent
We may share information for other purposes with your explicit consent.

4. data storage and security

4.1 Storage Location
Your data is stored on secure servers. We may use cloud services that store data in various locations to ensure reliability and performance.

4.2 Security Measures
We implement multiple layers of security:
- SSL/TLS encryption for data transmission
- Encrypted password storage
- Access controls and authentication
- Regular security audits
- Firewall protection
- Intrusion detection systems

4.3 Data Breach Response
In case of a data breach:
- We will investigate immediately
- Affected users will be notified within 72 hours
- We will take steps to mitigate damage
- Authorities will be notified if required by law

4.4 Security Limitations
While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security of your data.

5. data retention

5.1 Active Accounts
We retain your data for as long as your account is active and as needed to provide services.

5.2 Account Deletion
When you delete your account:
- Profile information is deleted within 30 days
- Order history is anonymized after 90 days
- Some data may be retained for legal compliance

5.3 Retention Periods
- Transaction records: 7 years (tax and legal requirements)
- Customer support records: 3 years
- Marketing preferences: Until you opt out
- Usage analytics: 2 years (anonymized)

5.4 Seller and Delivery Partner Data
- Business documents: Duration of partnership + 5 years
- Financial records: 7 years
- Background checks: Duration of partnership

6. your rights and choices

6.1 Access Your Data
You have the right to:
- View your personal information in your account
- Request a copy of your data
- Know how your data is being used

6.2 Correct Your Data
You can:
- Update your profile information at any time
- Request correction of inaccurate data
- Modify delivery addresses and preferences

6.3 Delete Your Data
You can:
- Delete your account through the app or by contacting support
- Request deletion of specific data
- Note: Some data must be retained for legal compliance

6.4 Control Communications
You can:
- Opt out of promotional messages
- Manage notification preferences
- Unsubscribe from marketing emails
- Note: You cannot opt out of essential service communications

6.5 Location Settings
You can:
- Enable or disable location services
- Note: Disabling location may affect delivery services

6.6 How to Exercise Your Rights
Contact us at:
- Email: info@afecomplus.com
- In-app: Settings > Privacy > Data Requests

We will respond to requests within 30 days.

7. cookies and tracking technologies

7.1 What We Use
- Cookies (small files stored on your device)
- Local storage
- Pixel tags and web beacons
- Mobile advertising identifiers

7.2 Types of Cookies

Essential Cookies:
- Required for platform functionality
- Cannot be disabled

Performance Cookies:
- Help us understand how you use our platform
- Improve speed and performance

Functionality Cookies:
- Remember your preferences
- Provide personalized features

Marketing Cookies:
- Deliver relevant advertisements
- Measure campaign effectiveness

7.3 Managing Cookies
You can manage cookies through:
- Browser settings
- Device settings
- Our cookie preference center

Note: Disabling cookies may affect platform functionality.

8. children's privacy

8.1 Age Restriction
Our platform is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18.

8.2 Parental Notice
If you believe we have collected information from a child under 18, please contact us immediately at privacy@afecomplus.com. We will take steps to delete such information.

9. third-party links and services

9.1 External Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

9.2 Integrated Services
We integrate with:
- Payment providers
- Map services
- Analytics services
- Social media platforms

Each has its own privacy policy that governs data collection.

9.3 Seller Websites
Some Sellers may have their own websites linked from our platform. Their privacy practices are separate from ours.

10. international data transfers

10.1 Data Location
While we operate primarily in the Democratic Republic of Congo, your data may be processed in other countries where our servers or service providers are located.

10.2 Safeguards
When data is transferred internationally, we ensure:
- Adequate protection measures are in place
- Data is treated with the same level of protection
- Compliance with applicable data protection laws

11. specific services privacy notices

11.1 Food Delivery
- We share your dietary preferences with restaurants
- Allergy information is shared with relevant Sellers
- Order history is used for recommendations

11.2 Grocery Delivery
- Shopping preferences are analyzed for suggestions
- Substitution preferences are stored
- Loyalty data is used for rewards

11.3 Pharmacy Delivery
- Prescription information is handled with extra security
- Health data is only shared with licensed pharmacies
- We do not use health data for marketing

11.4 Parcel Delivery
- Sender and receiver information is shared with Delivery Partners
- Package tracking data is collected
- Proof of delivery photos may be stored

11.5 Vehicle Rental
- Driver's license information is verified
- Rental history is maintained
- Vehicle location may be tracked during rental

11.6 eCommerce
- Purchase history is used for recommendations
- Seller communications may reference past orders
- Product preferences are analyzed

12. changes to this privacy policy

12.1 Updates
We may update this Privacy Policy periodically. Changes will be effective when posted on our platform.

12.2 Notification
We will notify you of significant changes via:
- In-app notifications
- Email notifications
- Website banner

12.3 Continued Use
Continued use of our platform after changes constitutes acceptance of the updated policy.

12.4 Version History
Previous versions of this policy are available upon request.

13. legal basis for processing

13.1 Contractual Necessity
We process data necessary to fulfill our contract with you (providing services).

13.2 Legitimate Interests
We process data for legitimate business purposes such as:
- Fraud prevention
- Platform security
- Service improvement

13.3 Legal Compliance
We process data to comply with legal obligations in the DRC.

13.4 Consent
For optional processing (like marketing), we rely on your consent which you can withdraw at any time.

14. contact us

For questions, concerns, or requests about this Privacy Policy:

Privacy Officer
AfecomPlus
Email: privacy@afecomplus.com
General Support: support@afecomplus.com
Website: https://afecomplus.com

Response Time: We aim to respond within 30 days of receiving your request.

15. governing law

This Privacy Policy is governed by the laws of the Democratic Republic of Congo. Any disputes shall be resolved in the competent courts of Kinshasa, DRC.

16. language

This Privacy Policy is provided in English, French, Swahili, and Lingala. In case of discrepancy, the French version shall prevail as it is the official language of the DRC.

By using AfecomPlus, you acknowledge that you have read and understood this Privacy Policy.